Returns & Refunds Policy

At Emotivianonimi, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 14 days of delivery.

  • The item must be unused, unwashed, unworn, and in its original condition.

  • All original tags and packaging must be included.

  • Proof of purchase (order confirmation email or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Gift cards

  • Customized or made-to-order products

  • Items damaged due to misuse, improper care, or normal wear and tear

3. Return Process

To initiate a return, please contact us at:

[email protected]

Please include:

  • Your order number

  • The reason for return

  • Clear photos (if the item is damaged or defective)

Do not send items back without prior authorization. Unauthorized returns may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days after approval.

  • Depending on your payment provider (PayPal or Stripe), additional processing time may apply.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will offer:

  • A replacement, or

  • A full refund (including shipping costs), if confirmed.

Photo evidence is required.

7. Order Cancellations

  • Orders may be canceled within 12 hours of placement.

  • After 12 hours, cancellations may not be possible if the order has entered processing.